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UndercoverUSA.net
Returns Information & Request

 

    Easy Returns & Exchange

 

We understand that sometimes mistakes can be made and unpredictable circumstances can arise. It is for these reasons that we allow our customers to return ANY item purchased from us within 14 days as long as the item has not be taken out of the box. This is due to the fact that these products are professionally packaged. Shop with confidence and feel comfortable in knowing that if you aren't please with your purchase for any reason you can return it for a full refund of the product price so long as you follow the guidelines listed below.

 If you are requesting a replacement for product that is being returned you will be charged for the new product as well as the new freight at the time the request  for replacement has been made. If you are requesting an exchange for product that is being returned you will be charged for the new product as well as the  new freight at the time the request for replacement has been made.

1. Customer must pay the shipping charge to get the item(s) back to UnderCoverUSA.net.
We ask that the customer pay the shipping fees to return the item. We can not pay to have the item shipped back to us.

2. The customer must return the item in original packaging and in original, unused condition.
We cannot accept any returned item that is not in its original packaging, or any item that has been installed. These are the policy's set forth by the product  manufacturers, therefore we cannot accept any returned goods that don't abide by this policy.

3. The Customer must provide shipping insurance for the full amount of the product value (cost).
To ensure the integrity of the item you are returning to us we do ask that you pay to provide shipping insurance to cover the full price of the item(s) being returned. More information on this topic can be requested from our returns department.

4.Customer Must Obtain an RGA number from UnderCoverUSA.net before returning any item.
We can not accept any item for return without an RGA number from UnderCoverUSA.net. We ask that you let us know why you are returning the item(s). If there is a mistake on our part we'll do whatever it takes to make everything right. Click here to request an RGA #.

Note: If item is returned without RGA #, Credit CAN NOT & WILL NEVER be issued. Customer MUST fill out the RGA # Request Form before and receive approval before shipping the return.

ALL returns requests MUST abide by the steps listed above. No credit will be given to any return that does not meet the above criteria.

If All criteria is met, we will credit your credit card the amount of the original purchase, minus the shipping fee(if applicable).


Returns Policy

You must contact us to return anything by phone 1-800-580-7445 or by Email Click Here. Within 14 (fourteen) days of receiving your order, we will exchange any UNUSED & UNBOXED resalable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee. If return is due to an error on the part of UnderCoverUSA.net, we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued. If the return is not due to an error on the part of UnderCoverUSA.net then the customer pays for the shipping. If the customer is at fault for ordering the incorrect part from our website, they may return the item so long as the guidelines of the return policy is met.

 All returned items MUST have a RGA number written on the package, items returned without a RGA number will be refused at time of delivery. Click here to get a RGA number.

All the items parts, box, etc. and information on what's wrong need to be sent with the return.

NO returns or refunds on custom made and developed products.

Any products refused upon delivery also subject to return fee and customer is responsible for shipping of the product both ways..

If you have and item that is either lost or damaged in shipping. Please fill out the returns for and state what has happened and we will file a damage claim on your behalf.

If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may call us to obtain a phone number for the manufacturer. By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.

When an item is shipped with Free Freight and the item(s) have to be returned. They will have actual shipping charges on the return, unless the item(s) is exchanged with a similar item(s). Non-exchanged item(s) will only be credited for difference after shipping charges are accessed.

All Items must be returned in original packaging only.

No returns on items that have been installed.

No returns on programmers or electrical items!

All manufacturer warranties are the responsibility of the manufacturer.

The handling charge on the orders is non refundable.(not all orders have handling charges)

Gift certificates cannot be refunded or canceled. Gift Certificates are not transferable.

Items returned in poor condition or have missing parts will NOT be credited & may be returned to you at your expense.

On all returns in which UnderCoverUSA.net is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer.

We may rebill your credit card on any return or credit card chargeback for the shipping and handling charge.

All returns without exchange are subject to a return fee 20% of the purchase price of the item returned, also all freight charges. Any order canceled is subject to the same return fee. In addition: NO returns or refunds on installed, custom made or used merchandise. All items are sold as is. If you have doubts about an item please do not place the order.

Most orders ship with in 1 to 7 days. However we do experience occasional delays due to product availability either from low stock in our warehouse or back orders from the manufacture. In the event of a shipping delay that is not acceptable to the customer we will offer an exchange for another brand. If and exchange is not acceptable and the customer requests a cancellation a $25 cancellation fee will be charged.

All items are subject to a 20% restocking fee.

UndercoverUSA.net does not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer's specifications or changes, grammatical inaccuracies or product image discrepancies (actual product may differ from image shown) for any product included on UndercoverUSA.net . Prices subject to change without notice.
UndercoverUSA.net is not owned or managed by Undercoverâ„¢ a division of E.D. Industries Inc.
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