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1-800-580-7445

 
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Toll Free No 1-800-580-7445
   
 

 

Need help placing an order or finding an accessory for your vehicle? Have a question about an order you have already placed? Please read our FAQs. If you still have any additional questions or concerns please do not hesitate to email or call us - we're always here to help.

 Frequently Asked Questions

  • Q: How do I order?
  • A: You can place your order online at any time using our secure shopping cart, or by placing an order over the phone during our business hours. Please consult our business hours here.
  • Q: How do I pay for my order?
  • A: We accept Visa, Mastercard, Discover, American Express, & PayPal.
  • Q: How will my order be shipped?
  • A: We offer Ground Shipping for US orders ONLY (including Alaska and Hawaii).
  • Q: What are your shipping and handling rates?
  • A: Shipping and handling rates vary by product. Almost all of our items shipped within the continental U.S. come with Free Shipping, however, due to weight and occasional handling fees some of our products have a shipping charge. All shipping fees will be displayed on individual items before you add them to your shopping cart and purchase them. For orders being shipped outside the continental U.S. we will add an extra shipping charge to the entire order. This charge will be displayed on the order confirmation page before you submit your order.
  • Q: How long does it take for the products to arrive?
  • A: Most items in stock ship within 1 to 3 days. Please allow up to 11 days for delivery. Some custom items are made to order, and may take 2-3 weeks to be shipped
  • Q: What is your return policy?
  • A: Click here to read our Return Policy
  • Q: How do I check the status of my order?
  • A: We will email you an order tracking number when your order has shipped. Some of our products, including but not limited to custom seat and car covers, are custom made to order and require us to get the tracking information from the manufacturer. For such orders, please allow additional time for order status information.

 Shipping Information

Orders placed by 3 p.m. Eastern Time are usually processed the same day. Many of the products we sell are drop shipped directly from manufacturers' warehouses around the country. Most items ship within 1 to 3 days. Please allow up to 11 days for delivery.

Seat Covers, Car Covers, Dashboard Covers, some Exhaust Systems, and other items are custom made to order. This additional production time can add up to 2-3 weeks to the delivery date.

Shipping charges for each individual item will appear in your shopping cart before you choose to buy. Most items being shipped within the continental U.S. will use FedEx or UPS ground shipping methods. undercoverusa.net will provide you with a tracking number via email as soon as we receive the number from the particular warehouse shipping the item.

Shipping orders to Alaska or Hawaii requires extra handling time and delivery rates. An extra Alaska/Hawaii shipping surcharge will be added to your order and displayed on the checkout page. Unfortunately we do not currently ship outside of the United States. If you have more questions about Alaska or Hawaii orders please contact us for a shipping quote. If an order is placed without receiving a shipping quote you will automatically be billed for shipping costs.

APO/FPO: Currently, we are unable to offer APO/FPO shipping at this time.

Free Shipping undercoverusa.net currently offers free shipping on all products over $100.00 except: Undercover Tonneau Covers.

 

Free Shipping orders will be delivered via a standard ground shipping method chosen by undercoverusa.net or by our direct-ship manufacturers. Express shipping orders are not eligible for Free Shipping.

Free Shipping is only available on standard ground shipping orders to residential and commercial addresses in the continental United States. Our Free Shipping offer is not available for Alaska/Hawaii orders. If you would like a shipping quote for Alaska or Hawaii orders please contact us.

 Contact Us

Phone Sales Hours

Monday - Friday 8:30am-7:00pm
Saturday  9:00am-12:00pm

Customer Service Hours

Monday - Friday 9:00am-5:00pm
Saturday 8:00am-12:00pm

Telephone

Phone Sales: 800-580-7445
Customer Service: 800-580-7445
Direct: 770-406-6556
Fax: 888-834-7066

E-Mail

Customer Service: customerservice@partzfx.net
Shipping Information: orders@partzfx.net
Returns & Exchanges: returns@partzfx.net

Mailing Address

PARTZFX
9725 Main Street
Woodstock, Georgia 30188


 

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